A minor software issue has been discovered affecting the HXR-NX5U when used in conjunction with the optional HXR-FMU128. A "Buffer Overflow" message will be displayed in the viewfinder and the unit will fail to record content as required. Although this issue has been identified in only a very small number of units, Sony takes all technical issues seriously and, as a precaution, is offering a software update for all existing camcorders within a specific serial number range. Units with serial numbers higher than 111585 are not affected.
Note: this "Buffer Overflow" message may also occur when defective or incorrect type SD or Memory Stick cards are used. This software update will not address the use of defective or incorrect type SD or Memory Stick cards.
Applicable North American serial number range: 110001 - 111585
It is strongly recommended that units within this range be updated from Version 1.0 firmware to Version 2.0 firmware.
Sony has prepared a user-installable software update to Version 2.0 firmware:
- PC is required with a USB connection (no need to open camera body)
- Installation time is approximately two minutes
Note: This firmware update will reset the camera software to factory default with the exception of Clip Names. Users should note the current saved settings prior to installing the update so that Clock, Menu and Picture Profile settings can be reset to the previously saved configuration.
Users requiring technical assistance with this update should contact the Sony Product Operational Support Center (POSC) at 800-833-6817 (M-F, 8:00 am - 8:00 pm ET, excluding Holidays).
Users wishing to have the Version 2.0 firmware update performed by Sony should contact their regional Sony Professional Service facility for more information.